Help & Faq
  • Shipping Policy
  • PRIVACY POLICY
  • TERMS & CONDITIONS
  • FAQ’S

Amit Arora is committed to delivering your order within the fastest time frame, while ensuring maximum with the highest quality packaging. Online Paid orders are shipped the next working day and are mostly delivered within 3-5 working days from the date of dispatch.

We ship throughout the week, except Sunday & Public holidays during the normal working hours. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies such as FedEx, Bluedart, and Delhivery etc. If there is no courier service available in your area, we will try and ship your items via Government Registered IndiaPost but cannot guarantee the same.

How long does it take for an order to arrive?

Express delivery is done for all online paid orders which is within 2 - 4 working days (major cities).

Orders placed before 2 pm are mostly dispatched the same working day. Most orders are delivered within 3 to 5 working days from the dispatch date,

Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order, but for area falling into remote locations and the areas where delivery by couriers cannot be attempted the recipient might be asked to pick it up from the delivery centres.

Time frame for order from dispatch date:

Delhi, Gurgaon: 1-4working days.

Rest of India: 3-5 working days.

What if I receive the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and reach out to our team at order@amitarora.co your Order ID or call us at +91 11 4151 3513 (Monday to Saturday, 10 AM to 6 PM).

We will arrange and ensure that a brand new replacement is issued to you with no additional cost. Please make sure that replacement will only be done when the complaint is fully authenticated with proof and is approved by Amit Arora team.

STATEMENT OF INTELLECTUAL PROPERTY RIGHTS

The website www.amitarora.co is owned by AMIT ARORA and M/S GOPALSONS SELECTIONS. All the products, designs, images, layouts and other content displayed on this website is the intellectual property of Amit Arora. Amit Arora ™ and www.amitarora.co are trade names and/or trademarks of Amit Arora and its affiliates. Nothing contained within the website should be construed as granting any license or the right to use any trademark/trade name/design/copyright without the prior written consent of the owner of the website. Any misuse or unauthorized of the intellectual property on this website will not be permitted and will be strictly dealt with as per the applicable laws of India. You acknowledge that your use of the contents on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. We are not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites.

SECURITY AND PRIVACY POLICY

Your Privacy and the Security of Your Personal Information is Very Important to Us. This Policy describes how we treat user information that we collect from www.amitarora.co and other offline sources. This Privacy Policy applies to current and former visitors to our website. By visiting our website, you agree to this Privacy Policy.

a. Security measures:

We maintain physical & electronic safeguards that are designed to protect our customers’ personal information. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Website. We restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for internal business purposes only. Our employees are bound by internal policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

b. Information we collect:

We might collect your billing name, billing address, email, mobile number, address and payment method when you buy the products. We NEVER collect your credit/debit card number or card expiry date or other details pertaining to your credit/debit card on our website. Credit/ debit card information will be obtained and processed by our online payment partners. We reserve the right to use and share your information in the event we believe doing so is necessary to operate this website or where such disclosure may be required by law, or to protect our right or the rights of others. We may share your personal information with third parties or affiliates with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform. We collect your information for website usage, online transactions and store transactions only.

c. Cookie Policy

A cookie is a small text file that we place on your mobile device to enable various features of www.amitarora.co “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.

3.ORDERS

This Website offers for sale certain products (the “Products”) domestically (i.e. in India) and internationally. If you purchase any Products, you will be responsible for paying any applicable tax, which will be elaborated at the time of checkout. You can register by clicking on the Registration Link and create an “Account” at our website. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. We take no responsibility for any order placed/ refund claimed by any minor, any person of unsound mind, unauthorized agents and/or any person otherwise incompetent to place such order/claim refund.

DELIVERY AND SHIPPING

Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional business days to process.

We ship from New Delhi, India to all Territories in India except those PIN Codes not serviced by our Logistics Partner. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.

PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.

If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order.

Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.amitarora.co.

Not all products qualify for Fast Track Shipping. The order will be dispatched only after receipt of payment from your end. Estimated time of delivery shall be calculated from the date of dispatch only.

PAYMENTS

PAYMENTS – You may opt for a payment method from under the following heads:

  • Paying with a credit card or debit card
  • Net Banking
  • E-wallets

If your payment method has been declined, do one of the following:

  • Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account.
  • Contact your bank.
  • Contact us

RETURN/EXCHANGE POLICY

All products ordered from the Website and successfully delivered to the Customer cannot be returned or exchanged.

COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

PROMOTIONS AND DISCOUNTS POLICY

Sale offers are valid for a limited time and are valid on online purchases only at www.amitarora.co, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time. We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy set out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.

LEGAL DISCLAIMER

While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This site and the materials, information, and references to services and products herein, including without limitations, text, graphics and links, are provided “as is” without representations or warranties of any kind, whether express or implied. We do not represent or warrant that the functions contained in the site will be uninterrupted or error free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

LIMITATION OF LIABILITY

This website’s entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you. We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

INDEMNIFICATION

Upon visiting this website you agree release, indemnify, defend and hold harmless AMIT ARORA and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

COMPLAINT GREVIENCES

If you have any queries or questions about these terms, please contact us at: Phone: 011-41513513 or email us at: shop@amitarora.co, info@amitarora.co

GOVERNING LAW AND JURISDICTION

This Website originates from New Delhi, Delhi. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in New Delhi, Delhi. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

General conditions

Amit Arora, India’s renowned bespoke fashion designer owns the Website and shall retain all intellectual property rights and ownership and proprietary rights and shall have the sole right, title and interest in and over the Website. No part of the website, the designs or the terms and references within shall be copied, sold or transmitted for commercial purposes, without express written permission.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Display of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

Errors/ inaccuracies in the display of information

Amit Arora, India’s renowned bespoke fashion designer website is a channel for sales and as such aims to make information about products and services accurate. However should there be unintentional errors relating to be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability; Amit Arora, India’s renowned bespoke fashion designer will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description without prior notice (including after you have submitted your order).

How long will it take for my order to arrive?

We believe in a perfect fit; therefore, all our products are made to order to give your dream fit and save you from hassles of returns. It usually takes us 2-6 days to prepare the order and another 2-4 days to deliver it. You can expect your order to arrive in 4-10 days.

Can I request for an early delivery of my order in case of some urgency?

If you need your order early, you can write to us at order@amitarora.co or WhatsApp at Chat +91-9810012753. We will try our best to cater to your request as a special case and deliver your order before or on the date requested by you.

What are the payment gateway partners at Amit Arora?

Shopping at Amit Arora via pre-paid mode of payment (credit cards, debit cards, Paytm, net banking etc.) is done through highly secured, reputed and leading payment gateway companies such as PayU. At the time of making payment, you have the option to choose any of these payment gateway providers and various pre-paid payment options provided by leading card companies of the world including Master Card and Visa.

What should I do in case money is deducted from my account but I did not receive an order confirmation?

Pls don’t worry if payment is deducted from your account and you have not received the order confirmation. Simply sign into your account and recheck the order status. If you still do not see an order confirmation or if you do not have an account with us, pls. call us at our toll free number +91 11 4151 3513 or send us a WhatsApp message on Chat +91-9810012753 or email us at order@amitarora.co and we will help you out. In case you have cancelled an order or are awaiting a refund, most likely payment refund is already being processed. It may take 1-3 days for the payment to get reflected back in your account as per the policies of the payment gateway providers.